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clinic terms

appointments

We always endeavour to work around our patients schedules and to see and treat them as soon as possible.

 

If however, there are greater health issues, we will seek to find arrangements better suited for you.

Please contact our front desk team to arrange a convenient virtual or physical appointment for you.

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appointment cancellations

We require that any cancellation of an appointment be given at least 24 hour notice so that we may otherwise reuse this space.

 

Any cancelations within 24 hours of an appointment will be subject to a fee in relation to the time lost.

patient confidentiality

​As a patient of the Edinburgh, Dundee & Fife Chiropractic Clinic network, you can be assured no information will be released about you.

 

We maintain a strict policy in storing and maintaining your information.

website usage

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dundee Chiropractic Clinic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term "Dundee Chiropractic", "Dundee Chiropractic Clinic", "us" or "we" refers to the owner of the website whose registered office is 4 Panmure Street, Dundee, DD1 2BW. Our company registration number is SC367037. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

general data protection regulation (gdpr)

Due to changes in Data Protection Regulations, Dundee Chiropractic Clinic must offer you information on how we handle and keep your personal information private and safe.


We want you to be confident in every aspect of our services, that we are treating your personal data responsibly, and that we do everything possible to ensure that only the people with genuine need to, can access that data.

 

who we are
Dundee Chiropractic Clinic

4 Panmure Street

Dundee

DD1 2BW

dundeechiro@gmail.com

what personal data we process, how we store it and what we do with it
You, as a patient under our care, will complete a number of forms with your personal and health details. The contents of the forms will include; name, address, telephone number, email address, date of birth, health information including medical history, diagnosis and treatment data. We request proof of ID (either Driving Licence or Passport) and are required to keep this information under duty of care. Our lawful basis of processing this data is the contract made when you request treatment and we agree to provide that care.


We have a legitimate interest in your specific health information and require an extensive history to allow us to take care of you in the best way possible. i.e. hospital visits, ongoing care with another professional, the provision of services such as chiropractic. You can, of course refuse to provide this information, but we may then be unable to provide treatment.


We will only examine or treat you with your explicit consent.


All third parties used by us to store your personal data (our booking systems for example) are screened to ensure they are fully compliant with the data protection law.


It is important that we continue to hold relevent and recent contact details for you. We may contact you with messages and updates related to your chiropractic care or opening/shutting of the clinic premises for public holidays/snow/locums. In this case, this is in your legitimate interest for us to do so.
Provided we have your consent, we may call you directly regarding appointments, clinic information especially last-minute clinic changes. Please make sure your contact details are kept up to date to allow us to keep you informed. 
 
We may also send you email appointment reminders, invoices where requested, medical information, updates on clinic hours, newsletters containing specific advise and also generalised health information in the form of articles. It is your right to withdraw this consent at any time you just need to let us know.
 
Any of our records stored on our office computers or electronically (in the cloud) are all password protected & must comply with the General Data Protection Regulations. Your paper records and ID are held securely within the clinic premises.


All information you provide is specifically for our use only, we will never share your data with anyone who does not need access without your prior written consent. Only the following people/ agencies will have routine access to your data:

 

  • Our chiropractors in order that they can provide you with treatment.

  • Our reception staff in the course of their duties, including organisation of appointments and reminders. 

  • Our massage therapists if appropriate for your treatment, guided by the head clinician. 

  • We use Cliniko to manage our patient database & appointment diary. Any information they store is held in compliance with the General Data Protection Regulations.

how we hold your personal data
While you are attending our clinic we continue to use and store your personal data. Further to completing care we remain legally obligated to retain records and your personal data for at least 8 years (or age 25 if this is longer). After this period, you can ask to have your information deleted, however limited accounts information must be retained indefinitely to maintain the integrity of the company.


your rights to information we hold about you
As we process your information, you will retain certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.


You may request a copy of the data we hold for you at any time. We require such a request in writing or by email to the address shown above. Please provide the following information within your request: your name, address, telephone number, date of birth, email address and full details of what specific information you require. We are legally required to verify your identity, so we may ask to view some photographic ID ie: your passport or driving license before we release any information. 


If you believe any of the information we hold about you is inaccurate or incomplete, we would request that you contact the clinic immediately and directly to allow us to update your records.


If you believe we do not require some of your data, please contact us in writing at the clinic address above.


If you wish us to stop storing your data, please contact us in writing at the clinic address above.

 

data breaches
We will contact you without delay should we become aware of any personal data that we control being lost, stolen or otherwise breached. We will explain the nature of the breach, how you are affected and how we are dealing with this. We will also provide direct contact details of the person who is dealing with the breach.

should you wish to complain
Should you wish to make a complaint about the way we process and store your personal details, you can contact the ICO via their website: www.ico.org.uk

appointments
cancellations
confidentiality
web-terms
gdpr
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